Open communication is the key to resolving disagreements. You should not
hesitate to tell the Principal if you are unhappy or concerned about something.
The teacher or Principal or another member of the schools leadership will
organize a mutually convenient time to hear your concern.
Talk to your child's teacher or Principal and let them know exactly what is
concerning you, and how you think it could be resolved. The teacher or
Principal or delegated person will work with you to resolve the concern and investigate
the complaint to find a resolution.
When
making a complaint, you have a responsibility to:
- Provide complete
and factual information in a timely manner
- Deliver your
complaint in a nonthreatening manner
- Not make
frivolous or vexatious complaints or include deliberately false or
misleading information.
If you feel your concern or complaint has not been resolved to your
satisfaction or you have a complaint about the Principal that has not been
resolved with the Principal, then The Principal Education Officer, Student
Services (PEOSS) is a contact available at your local regional office.
Calamvale State Special School is part of Brisbane Metropolitan Regional
Office, based at Mt Gravatt.
Those staff can give you advice about relevant legislation and policy, your
rights, and the options available to you and your child. You can contact the
PEOSS if you are dissatisfied with the outcome reached through talking to the
school.
Making a complaint external to
resolving at the school level
If you want to make a formal complaint, the DET website has a detailed
guide, including advice for resolving problems, advice about making complaints,
and an explanation of your rights. Ask the school office for a copy of the
State Schools: Making a Complaint Fact Sheet, which can also be found in
Documents on our Website.